Call up the registration form for customers. Fill out the form step by step and finally click on Register device. A confirmation link will then be sent to the e-mail address you provided. Click on the confirmation link to complete the registration of your device. You will be automatically notified by e-mail as soon as FOS has been activated for your device.
First you need to create a dealer account on the FOS website. To do this, access the dealer registration form. Fill out the form step by step and then click on Request account. A confirmation link will then be sent to the e-mail address you have provided. Click on the confirmation link to complete your registration. Your access data will be sent to you by e-mail.
You can now log in using your login credentials. To do this, call up the login form and enter your e-mail address and password. Click on Login and you will be logged in by the FOS website. In the left navigation, click the menu item New device. Fill in the form displayed to register your customer's device.
FOS is not available for all of our products. You can find a current list of supported device types here. If your device is listed there, you can apply for FOS.
Unfortunately, it is mandatory to provide your customer's email address when registering a device. We are obliged to have the device registration confirmed by the device's owner. For this we need the correct e-mail address of your customer.
As soon as we have checked and activated your registered device, you will automatically receive a notification from us by e-mail. Alternatively, you can log in to the FOS website with your login credentials. Then, click the menu item My devices to view the status of your device.
Congratulations! You will now receive a warranty extension of several years, depending on your device's type, and will subsequently be entitled to repairs at a fixed price for several years. You can check how many years your warranty period will be extended by and the period of repair costs protection here.
Please fill out our contact form and tell us all the branches whose devices you would like to access. We will do our best to process your request as soon as possible.
Once FOS has been activated for your device, you may only edit the status of your device. Whether FOS is applicable to a device depends on all the device's data (device type, serial number, invoice date,...), so this data may not be changed once FOS has been activated for your device.
Devices may only be deleted by us. Fill out our contact form and we will delete the device in question as soon as possible.
Log in to the FOS website. Then click on the menu item My company. There, click on the tab Employees. All employees who can already access your devices on the FOS website are listed there. Above this list you will find a form with which you can add new employees. Enter the staff member's e-mail address and - if desired - their first and last name. Finally, click on Add employee. As soon as your employee confirms their registration with the FOS website, their access data will be sent by e-mail.
Log in to the FOS website. Then click on the menu item My company. Click on Change company data next to your company data. A form appears in which you can adjust all company data. Finally, click on Save.
Call up the login form and click on Forgot password? A new form will appear. Enter the e-mail address you used to register with FOS and click Request. A link will then be sent to you by e-mail. Click on this link and you will be redirected to a form with which you can assign a new password for your account.
Please note that the link sent to you is only valid for 24 hours.
Log in to the FOS website. Then click on the menu item My settings. There, click on Change password. In the form that appears, you must enter your current password and the desired new password twice for security reasons. Finally, click on Save.
Please fill out our contact form. We will do our best to tell you which e-mail address you used for your registration as soon as possible.
Log in to the FOS website. Then click on the menu item My settings. Click on Edit next to Other settings. A form will appear in which you can enter your new e-mail address. Finally, click on Save.
Please note that from now on you must log in with your new e-mail address.
Log in to the FOS website. Then click on the menu item My settings. There, click on Download user data. A PDF document containing your data will be created. You can download it or print it out.
Log in to the FOS website. Then click on the menu item My settings. Click on Edit next to Other settings. A form will then appear in which you can agree/object to receiving promotional emails. Finally, click on Save.
Log in to the FOS website. Then click on the menu item My settings. There, click on Delete account. For security reasons, you must confirm that you really wish to delete your user account. Your deletion request will then be sent to us. We will do our best to process your request as quickly as possible. As soon as your account and the associated data have been deleted, you will be notified by e-mail.
We very much regret your decision and hope to welcome you back to the FOS website at some point.
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Thank you for your understanding!